What We Collect and How We Use It
At Nexus, we take your privacy seriously. This policy explains what information we collect, how it is used, and how we protect it.
General Information
During the sign-up process for a subscription, we may collect personal information, including your:
- Name
- Email address
- Phone number
- Company demographic information
- Company financial information
We may also ask you to enter your credit card information. Payment transactions are processed securely by Stripe, Inc., and any information you provide to Stripe is subject to Stripe’s own privacy policy.
The information we collect is encrypted and stored on computer systems in a Level 4 data center.
Nexus uses collected information for the following purposes:
- EHR product fulfillment
- Service provisioning
- Billing and authentication
- Product improvement
- Research
- Anonymous and aggregate reporting
IP Addresses
Your IP address is automatically identified by your browser whenever you visit a web page or use our service.
Your IP address is not stored in a way that directly identifies you alongside your personal information.
IP addresses may be used for purposes such as:
- Diagnosing customer issues reported by users or engineers that may be associated with IP addresses controlled by a specific web company or internet service provider
- Estimating the general regions from which users access the system
Cookies and Tracking Technologies
Most web browsers store cookies by default. A cookie is a small amount of data sent from a website’s computers to your browser and stored on your computer’s hard drive.
Nexus uses cookies on its site; however, the data collected is used only in aggregate. We may also use third-party tracking services that use cookies and other tracking technologies to collect non-personally identifiable information about visitors to our site in aggregate.
Third-party vendors, including Google, may use cookies to serve ads based on a user’s prior visits to our website. Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page.
Information Disclosure
Nexus may be required to disclose personally identifiable information under special circumstances, including:
- A violation of our Terms of Service
- Compliance with subpoenas, court orders, or other legal processes
- Investigation, prevention, or response to illegal activities, suspected fraud, potential threats to physical safety, or violations of Nexus’s Terms of Use
- Situations otherwise required by law
Nexus does not rent, sell, or share your personal information with other people or nonaffiliated companies for promotional purposes, except:
- To provide products or services you have requested
- When we have your permission
- When necessary for trusted third-party service providers to perform services on our behalf
With your consent, we may share your name and email address with carefully selected partners. If you do not want your information shared with these partners, please contact customer support.
We may use aggregate data that does not personally identify you. For example, we may publish the number of doctors using Nexus in a specific city, state, or region.
If Nexus is acquired by or merged with another company, we may transfer information about you as part of that transaction. In such an event, Nexus will notify you by email or by placing a prominent notice on the Nexus website before your information is transferred and becomes subject to a different privacy policy.
We also use a credit card processing company to bill you for goods and services. Nexus will specify what personally identifiable information is shared as necessary for the third party to provide that service.
Mobile Information and Text Messaging Consent
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
Updating or Correcting Your Personal Information
If your personally identifiable information changes, or if you no longer wish to use our service, you may correct or update your information by contacting us by telephone at our customer support number.
Security
The security of your personal information is important to us.
When you enter sensitive information, such as a credit card number, on our registration or order forms, we encrypt that information using Secure Socket Layer technology, or SSL.
We follow generally accepted industry standards to protect personally identifiable information submitted to us, both during transmission and after we receive it.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Links to Other Sites
If you click on a link to a third-party site, you will leave the Nexus site and be directed to the site you selected.
Because we cannot control the activities of third parties, Nexus cannot accept responsibility for any use of your personally identifiable information by those third parties. We also cannot guarantee that they will follow the same privacy practices as Nexus.
We encourage you to review the privacy statements of any third-party service provider before requesting services from them.
Changes to This Policy
Nexus may update this policy at any time and for any reason.
If there are significant changes to how we handle personal information, we will notify you by sending a notice to the contact email address listed in your company’s Nexus account or by placing a prominent notice on the homepage of our site.
Questions
If you have questions or suggestions regarding this policy, please contact us at:
Phone: (561) 403-1209
Version
Policy Version: 1.7
Effective Date: June 9, 2014
